PAYMENT AND DELIVERY
Delivery abroad :
We calculate the cost of shipping abroad depending on the weight of the delivery:
Delivery area Tariff Terms of free delivery
Zone 1 Germany 3.99€ Free delivery of orders from 60€
Zone 2 Austria, Belgium, Holland (Netherlands), Luxembourg, Czech Republic 6.69€ Free delivery of orders from 80€
Zone 3 Denmark 7.99€ Free delivery of orders from 80€
Zone 4 Monaco, France 9.29€ Free delivery of orders from 80€
Zone 5 Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Spain,
Portugal, Slovakia, Slovenia, Estonia, Finland, Croatia, Sweden 9.98€ Free shipping for orders from 80€
Zone 6 Malta, Romania 9.99€ Free delivery of orders from 80€
Zone 7 Ukraine, Russia and the CIS countries are calculated in accordance with international tariffs.
Delivery time
If no other deadline is specified in the relevant offer, delivery of goods within the country (Germany) within 1-3 days for international deliveries within 7-14 days after the conclusion of the contract (if the prepayment was agreed after the date of your payment order)
Please note that delivery is not available on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the item in one shipment, unless we have entered into a different agreement with you. In this case, the delivery time is determined by the product with the longest delivery time that you ordered.
If you pick up the product yourself, we will inform you by email about the availability of the product and the options for receiving it. In this case, the delivery cost will not be charged.
Accepted payment options
– Prepayment by bank transfer
— Payment via PayPal
— Payment via PayPal Express
-VISA, Master card
2. Order tracking.
Whichever delivery method you choose, we will provide you with the itinerary receipt number (tracking number) and a link to track your parcel online.
3.Delivery address error.
If the parcel is returned to the warehouse as “not delivered”, “with insufficient address” or “wrong / erroneous address”, the buyer will be charged for re-delivery of the parcel to the proper destination (even if the original order provided for free delivery).
If the buyer prefers a refund of the order amount, Gritera GmbH will refund the cost of the order minus the original cost of delivering the goods to you (even if the order originally provided for free delivery).
The cost of delivery.
The shipping cost includes the preparation and packaging of your order, as well as all transportation costs.
The cost is calculated based on the tariffs of the selected delivery method and the total weight of the ordered goods.
To find out the shipping cost of your order, add the items you would like to purchase to your shopping cart and go to the checkout page. After selecting the delivery method and specifying the delivery address, the estimated delivery cost will be added to the cost of the goods.
At this stage, you have the opportunity to complete the registration or cancel the purchase.
We recommend that you combine all purchased items in one order. Transport charges in this case will be considered one-time, taking into account the weight of all ordered goods.